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1. How to switch to the responsive design?
Responsive web design is used to create dynamic changes to the appearance of a website. This means that the page in SAP CPQ will be automatically adjusted based on the screen size and orientation of the device. All new environments of the SAP CPQ are already being set up with the responsive design, while for environments that have enabled “old design”, administrators have to update their SAP CPQ to responsive design manually.
To enable responsive design in the SAP CPQ, the administrator will have to update application parameter, adjust branding and quote layout.
With responsive design, administrators have the option to customize their SAP CPQ environment with responsive templates.
Here is the official SAP CPQ link to help documentation regarding responsive templates.
2. How to upgrade to Quote 2.0?
Quote 2.0 engine is mostly used for clients who have large quotes in SAP CPQ. This is a new SAP CPQ engine, and in future, it will become the only engine where all new SAP CPQ features will be developed for. This means that Quote 1.0 will become obsolete for SAP CPQ and only be maintained for the existing SAP CPQ environments.
SAP CPQ doesn’t switch automatically to Quote 2.0, nor should administrators initiate the transition on their own. They can at any point choose to upgrade to Quote 2.0 in SAP CPQ. However, before doing so, all differences between Quote 1.0 and Quote 2.0 should be considered, especially if there is an existing implementation. SAP CPQ Quote 2.0 is not backwards compatible with old quotes, and there are functionalities in Quote 1.0 engine that are yet to be developed for the new one.
Here is the SAP CPQ help documentation link explaining the differences.
To upgrade SAP CPQ environment to Quote 2.0 engine, firstly, a ticket should be created for SAP CPQ Support; after that, the existing implementation should be updated, especially scripting.
Here is the SAP CPQ help documentation link explaining the migration process.
3. Which CRM systems are compatible with SAP CPQ?
Customer relationship management (CRM) is a technology for managing a company’s relationships and interactions with customers and potential customers. A CRM system helps companies stay connected to customers, streamline processes, and improve profitability.
Currently, the following CRM systems are compatible with SAP CPQ:
- MS Dynamics
- SAP C4C
Here is the official link to SAP CPQ documentation regarding the CRM integration with SAP CPQ.
4. Can SAP Variant Configuration models be moved to SAP CPQ?
SAP Variant configuration helps the customer or salesperson put together specifications for the product and ensures that the product can be produced from these specifications.
Products with SAP Variant configurations can be obtained in SAP CPQ via synchronization with SAP ERP and SAP Variant Configuration and Pricing. These products will have the value Yes in the SAP CPQ Product administration in the column Synced from Back Office.
More regarding this can be found in the official help documentation
5. Which browsers are supported by SAP CPQ?
SAP CPQ is a browser application, and it is currently supported on the following browsers:
- the latest version of Mozilla Firefox,
- the latest version of Google Chrome,
- the latest version of Microsoft Edge,
- the latest version of Safari
SAP CPQ does not include a dedicated mobile application that can be downloaded from Google Play or Apple’s App store. However, SAP CPQ supports native mobile browsers, which means it can be accessed only from the browser on mobile devices.
6. Does SAP CPQ provide fully documented API and web services?
SAP CPQ allows external applications to call appropriate methods in SAP CPQ. This helps automate SAP CPQ processes and eliminates the need to enter information manually.
The APIs support quote updates, quote actions execution, customer creation and updates, user updates, and so on. For example, suppose a company uses a separate application to process shipping information after an order has been placed. In that case, SAP CPQ API can be used to update a quote with shipping information, such as a tracking number, tracking URL, estimated shipping date, and so on.
SAP CPQ have both SOAP and REST APIs for communication with external systems. In scenarios when communication can be established with either a SOAP or a REST API, opt for the REST API, if possible, as they comply with SAP guidelines and standards.
Here is the SAP CPQ help documentation for API documents, Rest and SOAP.